Because beef is a perishable product, all sales are final. As a general rule, we cannot issue refunds or returns. We do not process or package the beef, so any issues with product deficiencies must be addressed with the beef processor. We raise and distribute the beef.
Our Commitment to You
We have to establish that all sales are final (as stated above) to protect ourselves.
Here’s how we really feel.
People are more important than profits. We produce a premium product, and it comes at a premium price. If you are not satisfied with the beef you receive, please contact us. We want to hear about any issues and will work with you to ensure your situation is resolved.
Our commitment is to make things right.
Each Situation is Different
We do not have a blanket policy because each situation is different. If you have an issue with shipping or product quality, please contact us, and we will work with you to find a solution.
Everyone who has notified us of shipping issues or product dissatisfaction has been compensated.
Please save the original packaging your beef arrived in, just in case you need to send it back to us. Even though we do not package the beef, we can address processing and packaging deficiencies with our processor, but we may need you to return the beef to us so we can show deficiencies to the processor.
Satisfaction Guarantee
When we put our brand on it, we back it.
Whether it’s raising beef ourselves or sourcing it from the best producers, we put in a lot of work to provide you with the best products from the best sources.
We understand that you’re putting a lot of trust in us when you buy online. We want to return that trust, so if we don’t meet your expectations, we’ll make it right.